Shipping Policy

1. Order Processing Time

Each product is carefully inspected and hand-packed to ensure it survives international transit.
Standard Processing: Orders are typically processed and packed within 3–5 business days.
Note: We do not ship on weekends or Japanese Public Holidays. Orders placed after 5:00 PM (JST) on Friday will begin processing the following Monday.

We ship exclusively from Japan, using premium couriers to ensure the safest handling of fragile goods.
Primary Courier: DHL Express
Estimated Delivery: * USA/Canada: 3–7 business days.
- Europe/Asia: 4–8 business days.
Tracking: All orders include door-to-door tracking. You will receive a tracking number via email as soon as your package is dispatched.

To provide a "no-surprise" experience for our international customers, we offer Delivered Duty Paid (DDP) shipping at checkout.
Total Landed Cost: Our system calculates the 15% US import tariff (HS Code 6912.00) and any local taxes in real-time.
Pre-payment: By paying these fees at checkout, your package will clear customs faster, and you will not be required to pay additional fees to the courier upon delivery.
Disclaimer: If DDP is not selected or available, the customer is responsible for all import duties, taxes, and brokerage fees according to their local laws.

Ceramics and other handmade art require specialized care. We utilize a "Double-Box" system:

Your item is wrapped in [Honeycomb Paper/Bubble Wrap] and placed in a fitted inner box.
The inner box is suspended in a larger, heavy-duty outer box with ample shock-absorbing padding.

Due to this safety requirement, the shipping weight of your package is often significantly higher than the weight of the product itself.

While we take every precaution, the journey from Japan is long.
Inspection Window: Please inspect your ceramics within 72 hours of delivery.
Reporting Damage: If an item arrives broken, please email info@bt-art.com immediately with:
1. Your Order Number.
2. Photos of the damaged item.
3. Photos of the interior and exterior packaging.
Resolution: Once verified, we will issue a full refund or send a replacement at no additional cost to you.

P.O. Boxes: Since we use express couriers (DHL), we cannot ship to P.O. Boxes or military APO/FPO addresses. A physical street address is required.
Unclaimed Packages: If a package is returned to Japan because of an incorrect address or a refused delivery, the customer is responsible for the original shipping costs and any return fees.